FAQ

SHIPPING

  • All U.S. orders will be delivered within approximately 1-2 weeks. For international orders, shipping times will vary by country.

  • If you have not received an email confirmation within one week of placing your order, please check your spam or promotions folder. 

  • All orders will have a 3-5 day production fulfillment time period. This means we will fulfill your order within 3-5 days and ship it out. Depending on where you live, it may take additional days on top of the 3-5 days for you to receive your order. Average overall delivery time is 1 week.

  • Please note that all orders may still take longer than 7 days, but no more than 14 days.

REFUNDS | EXCHANGES

  • To be eligible for a return, the item must be in its original condition: unworn or unused, with tags attached, and in the original packaging. A receipt or proof of purchase is also required.

  • To initiate a return, please contact us at support@viira.store with your order number and the reason for the return request. Once we review your request and approve the return, we will provide detailed instructions on how to return the product or if you decide to keep the product, we will refund back 50% of the order if damaged, unsatisfied, or an issue on our side. Otherwise, once we receive the product back, we'll provide the full refund.

  • Customers are responsible for following the return instructions, and upon receiving the returned item, we will process a refund for the original order. Please note that we do not offer exchanges. If you'd like a different variant or item, you can place a new order after receiving the refund :)

  • We have a two-week return policy. This means that if you do not contact us within two weeks of receiving your order, we will be unable to process any return requests.

ADDRESS

  • If a customer provides an incorrect or invalid shipping address, we are unable to intervene, as the address information is submitted directly by the customer during the order process.

  • In the event that an invalid address is provided and the package is returned to our facility, the customer MUST contact us via email regarding their order. Once we receive the returned package, we will process a refund.

  • Please note that any refunds will cover the total cost of the order, excluding the shipping fee. The shipping fee for international orders at $12.50, is non-refundable.

CONTACT

  • For additional questions that were not answered on this FAQ, please email us at support@viira.store